Last Updated: 04 March 2025
This Privacy Policy describes how Automade (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, Automade (the “Site”), and our related services, including interactions with our AI agents and chatbot interfaces (collectively, the “Services”).
1. Information We Collect
We collect information from you in a variety of ways, including:
- Information You Provide Directly:
- When you interact with our AI agents through WhatsApp, Telegram, or other chatbot UIs, we collect the content of your conversations, including text, images, and other media.
- When you fill out forms on our Site, create an account, or contact us directly, we collect information such as your name, email address, phone number, and any other information you choose to provide.
- If you provide feedback or participate in surveys, we collect the information you submit.
- Information Collected Automatically:
- We automatically collect certain information about your use of the Site and Services, including your IP address, browser type, operating system, device information, and usage data.
- We may use cookies and similar tracking technologies to collect information about your browsing activities.
- When interacting with our AI agents, we collect usage data of the agent, such as the number of interactions, duration of interactions, and the path of the conversation.
- Information from Third Parties:
- If you interact with our AI agents through third-party platforms like WhatsApp or Telegram, those platforms may provide us with certain information about you, in accordance with their own privacy policies. We are not responsible for the privacy practices of those platforms.
- We may receive information from analytic services that track usage of our website.
2. Use of Information
We use the information we collect for various purposes, including:
- To provide and maintain the Site and Services, including our AI agents and chatbot interfaces.
- To personalize your experience and provide tailored content and recommendations.
- To communicate with you, including responding to your inquiries and providing customer support.
- To improve our Site and Services, including our AI agents’ functionality and performance.
- To analyze usage trends and gather demographic information.
- To detect, prevent, and address technical issues and security vulnerabilities.
- To comply with legal obligations.
- To train and improve the AI Agents.
3. Sharing of Information
We may share your information in the following circumstances:
- With Third-Party Service Providers: We may share your information with third-party service providers who assist us with providing and maintaining the Site and Services, including hosting providers, analytics providers, and chatbot platform providers.
- With AI Agent Platforms: When you interact with our AI agents through platforms like WhatsApp or Telegram, those platforms may have access to your information in accordance with their own privacy policies.
- For Legal Compliance: We may share your information if we believe it is necessary to comply with applicable laws, regulations, or legal processes.
- For Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the acquiring company.
- With your consent: We may share your information with third parties when we have your consent to do so.
- For AI Improvement: We may share anonymized and aggregated conversational data with our AI agent developers for the purposes of improving the AI agents functionality.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
5. Data Retention
We will retain your information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
6. Your Rights
You may have certain rights regarding your personal information, including the right to:
- Access your personal information.
- Correct inaccuracies in your personal information.
- Request the deletion of your personal information.
- Object to the processing of your personal information.
- Restrict the processing of your personal information.
- Request data portability.
To exercise these rights, please contact us at albers@automadesg.com.
7. Third-Party Links and Services
Our Site and Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.
8. Children’s Privacy
Our Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under this age. If you believe we have collected personal information from a child under this age, please contact us immediately.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Automade
albers@automadesg.com